FAQ

Frequently Ask Questions

What is the timeframe for initiating a return or exchange?

You have 30 Days from the delivery date to initiate the return or exchange.

Will I be notified once my return, exchange?

Yes, you will receive an email notification once your return, exchange, has been processed.

What if I found the color slightly different in the received item?

The colours of the original product may slightly vary from what you see on your screen due to photographic lighting and difference screen calibrations.

You can still email us your concern along with the images for further clarification.

Where can I look for information on the order I placed?

Your complete order details, including the price of each item, order number, and shipping charges, will be sent to you via email.

How will I know if my order has been received?

After placing your order, you will receive an email confirmation within a few minutes.

What If I Have Any Problem After Receiving My Order?

If you have any problem with your order, immediately contact our Customer Service Team to brief you on your issues. Visit our return and exchange policy page for more information.

How Can I Track My Order?

Once your order is dispatched, you will be notified of the tracking details through an email.

How Can I Receive My Refunds In Case Of Returns?

You will receive the refund through the original form of payment. Refund processing times take up to 15 business days, depending on your original payment method.